International Shipping within the EU (Zone 1)

We’re thrilled to deliver your order to you! Here’s what you need to know about our shipping process in Zone 1 countries:

• Processing Time: Orders are processed and shipped within 1-2 business days.
• Shipping Cost: We offer a flat rate shipping fee of €10 on all orders.
• Free Shipping: Spend over €75 and enjoy free shipping on us!
• Delivery Time: Once shipped, your order will arrive within 3-5 business days.
  
• Countries in Zone 1: Austria, Belgium, Germany, Netherlands
  
• Free Shipping for Members: If you’re a SuperPlants Member, you enjoy free shipping on all orders!

International Shipping within the EU (Zone 2)

We’re thrilled to deliver your order to you! Here’s what you need to know about our shipping process in Zone 2 countries:

• Processing Time: Orders are processed and shipped within 1-2 business days.
• Shipping Cost: We offer a flat rate shipping fee of  €15 on all orders.
• Free Shipping: Spend over  €100 and enjoy free shipping on us!
• Delivery Time: Once shipped, your order will arrive within 5-10 business days.
• Countries in Zone 2: Czechia, Denmark, Finland, France, Ireland, Italy, Poland, Portugal, Spain, Sweden, Belarus, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Serbia, Slovakia, Slovenia
• Free Shipping for Members: If you’re a SuperPlants Member, you enjoy free shipping on all orders!
  
  

Important Notice for UK Customers:

Due to UK customs regulations, there is a maximum order value of £135 per order. This limit ensures a smooth and hassle-free delivery, helping to avoid additional customs duties or import taxes.

Why this limit?

• Customs Duties: Orders exceeding £135 may incur customs duties, leading to extra charges upon delivery.
• VAT Charges: All goods imported into the UK are subject to VAT. Keeping orders at or below £135 helps manage these charges effectively.

Shipping to the UK

• Standard Shipping: We offer a flat rate shipping fee of  £10 on all orders.
• Free Shipping for Members: If you’re a SuperPlants Member, you enjoy free shipping on all orders!

What do you do if you want to order more in the UK?

• Split Larger Orders: If your total exceeds £135, consider placing multiple orders to stay within the limit.
• Contact Us: If you have any questions, feel free to reach out to our support team for assistance.

Free Membership Shipping 

Always enjoy free shipping on all orders, regardless of zone! You become a member automatically when you subscribe to any of our products!

Order Tracking

As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking number. Use it to follow your order’s journey right to your door.

Shipping Restrictions

Right now, we’re shipping within the European Union and UK only. This means we can’t ship countries outside the EU and UK just yet. We appreciate your understanding!

Additional Information

• Order Changes & Cancellations: Need to change or cancel your order? Contact our customer service team as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please get in touch with us right away. We’re here to help with a replacement or refund.
• Customer Service: Have questions or need assistance? We are here to help! Email us at hello@eatsuperplants.com.

Thank you for shopping with us! We’re delighted to have you as a customer and to be part of your health journey.